Terms of service

TERMS OF USE

Welcome to House of Ester.

By visiting this website, browsing our products, or making a purchase, you agree to the following Terms of Use. Please review them before using our website.

WEBSITE USE

You agree to use the House of Ester website for lawful purposes only.

You may not use this website in a way that could damage, disable, interfere with, or compromise the security or operation of the website.

You may not attempt to gain unauthorized access to customer information, website systems, accounts, or other protected areas of the site.

PRODUCTS

House of Ester offers handmade brass jewelry.

Because many pieces are handmade or individually finished, slight differences in texture, shape, hammer marks, tone, color, size, or finish may occur.

These natural variations are part of handmade jewelry and are not considered defects.

We make every reasonable effort to accurately represent our jewelry through photographs and descriptions. However, colors and details may appear slightly different depending on lighting, photography, screen settings, or the device being used.

BRASS JEWELRY

Brass naturally changes in appearance over time.

Tarnishing, darkening, or changes in finish may occur due to moisture, body chemistry, perfume, lotion, cosmetics, humidity, storage conditions, or normal wear.

These changes are not considered manufacturing defects.

Customers are responsible for properly caring for their jewelry.

PRICING

All prices are listed in U.S. dollars unless otherwise stated.

House of Ester reserves the right to change product prices at any time.

The price charged for an item will generally be the price displayed at the time the order is placed.

If a product is accidentally listed with an incorrect price due to a technical or human error, House of Ester reserves the right to cancel the order and issue a refund.

ORDERS

Submitting an order does not guarantee that the order will be accepted.

House of Ester reserves the right to cancel or refuse an order when necessary, including situations involving:

• Payment problems
• Suspected fraud
• Incorrect pricing
• Inventory errors
• Incorrect product information
• Technical issues
• Circumstances preventing us from fulfilling the order

If House of Ester cancels an order after payment has been received, the applicable payment will be refunded.

PAYMENT

Payment must be successfully completed before an order can be processed or shipped.

Available payment methods will be displayed during checkout.

Payment processing is handled through Shopify and applicable third-party payment providers.

SHIPPING

Customers are responsible for entering a complete and accurate shipping address during checkout.

House of Ester is not responsible for packages sent to an incorrect address provided by the customer.

Shipping and delivery estimates are not guarantees.

Once an order has been transferred to the shipping carrier, delivery timing may be outside the control of House of Ester.

Please review our Shipping Policy for additional information.

RETURNS AND EXCHANGES

All sales are final.

House of Ester does not accept returns or issue refunds for change of mind, personal preference, or fit, except where required by applicable law.

Eligible items may be exchanged according to our Exchange Policy.

Customers must contact House of Ester within the exchange period stated in our Exchange Policy before returning an item.

Items must be unworn, unused, and in their original condition to qualify for an exchange.

For hygiene reasons, earrings that have been worn cannot be exchanged.

Shipping charges are non-refundable unless otherwise required by law.

DAMAGED OR INCORRECT ORDERS

If an item arrives damaged or you receive the wrong item, please contact House of Ester within 3 days of delivery.

Please include your order information and clear photographs showing the issue.

We will review the situation and determine the appropriate resolution.

INTELLECTUAL PROPERTY

The House of Ester name, branding, product photographs, jewelry designs, website content, written material, graphics, logos, and other original materials may be protected by copyright, trademark, or other applicable intellectual property laws.

You may not copy, reproduce, distribute, sell, publish, modify, or commercially use House of Ester content without prior written permission.

PRODUCT AVAILABILITY

Products may be available in limited quantities.

We do not guarantee that an item will remain available simply because it appears on the website.

House of Ester reserves the right to discontinue products or change available quantities at any time.

THIRD-PARTY SERVICES

Our website may use third-party services, including Shopify, payment processors, shipping carriers, analytics providers, and other service providers.

House of Ester is not responsible for the independent practices, policies, or services of third-party companies.

PRIVACY

Your use of this website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how personal information may be collected, used, and shared.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, House of Ester is not responsible for indirect, incidental, special, or consequential damages resulting from the use of this website, our products, shipping carrier delays, third-party services, or circumstances outside our reasonable control.

Nothing in these Terms of Use is intended to limit rights that cannot legally be waived under applicable consumer protection laws.

CHANGES TO THESE TERMS

House of Ester may update these Terms of Use from time to time.

Changes will become effective when the updated Terms of Use are posted on this website.

Your continued use of the website after changes are posted indicates acceptance of the updated terms.

GOVERNING LAW

These Terms of Use are governed by applicable laws of the State of Louisiana and applicable federal laws of the United States, without limiting any consumer rights that may apply based on your location.